Chat Support Consultant (Native Dutch) - Crypto - Remote

Overview

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Deliver high-quality customer support in crypto trading via live chat and email.
• Build positive relationships with customers.
• Handle customer inquiries and feedback.
• Provide accurate information and solutions to customer requests.
• Maintain up-to-date knowledge of the trading platform and market conditions.
• Understand customers’ needs and provide feedback to management.
• Continuously seek ways to improve team performance.
• Adapt to different shifts including weekends and holidays.

Requirements

• Native Dutch and strong English proficiency (minimum C1 level).
• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Strong analytical and problem-solving skills.
• Positive attitude and responsibility.
• Basic financial knowledge or payment/banking experience preferred.
• Crypto industry knowledge is a plus.
• CRM experience in Salesforce is an advantage.
• Personal laptop with at least 8Gb of RAM and stable internet connection.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards system.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth.
• Greenhouse conditions for self-development.