Chat Support Consultant (Native Korean) - Crypto - Remote

Overview

Join SupportYourApp as a Chat Support Consultant where you will deliver outstanding customer support in the crypto trading sector while working remotely.

In Short

• Deliver outstanding customer support in crypto trading via live chat and email.
• Build strong and lasting customer relationships.
• Handle customer inquiries and feedback.
• Provide valid, accurate information and solutions to customer requests.
• Maintain up-to-date knowledge of the company’s trading platform.
• Understand customers’ needs and deliver constructive feedback.
• Continuously seek ways to improve team performance.
• Work in a fast-paced environment requiring strong focus and commitment.

Requirements

• Native Korean speaker with C1 level English skills.
• 6-12 months of live chat support experience, preferably in crypto.
• Basic financial knowledge or payment/banking experience.
• Crypto industry knowledge.
• CRM experience in Salesforce.
• Strong analytical and problem-solving skills.
• Positive and proactive attitude.
• Personal computer with a stable internet connection.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time.
• Responsive leadership interested in your development.
• Greenhouse conditions for self-development.
• A culture built on trust, with no time-tracking requirements.