Chat Support Consultant (Native Russian) - Crypto - Remote

Overview

As a Chat Support Consultant, you will provide exceptional customer support for crypto trading through live chat, tickets, and email, ensuring customer satisfaction and effective problem resolution.

In Short

• Provide efficient customer support in crypto trading.
• Handle inquiries, disputes, and appeals via live chat.
• Maintain knowledge of trading platforms and market conditions.
• Deliver constructive feedback to management.
• Adapt to a fast-paced work environment.
• Native Russian speaker with strong English proficiency.
• Experience in online customer support, preferably in crypto.
• Strong analytical and problem-solving skills required.
• Financial background preferred.
• Flexible working hours with remote opportunities.

Requirements

• Native Russian and strong English proficiency (minimum B2).
• 6–12 months of online customer support experience.
• Experience in live chat support.
• Strong analytical and problem-solving skills.
• Knowledge of financial services and crypto industry preferred.
• Positive and responsible attitude.
• CRM experience is an advantage.

Benefits

• Flexible schedule.
• Fully remote work opportunity.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referrals.
• Paid training and probation.
• Work-life balance.
• Responsive management focused on growth.
• Opportunities for self-development.