Chat Support Consultant (Native German) - Crypto - Remote

Overview

Join our team as a Chat Support Consultant and thrive in a multicultural environment while working from home. Engage with customers in the crypto trading space and provide exceptional support.

In Short

• Deliver high-quality customer support in crypto trading via live chat and email.
• Build positive relationships with customers.
• Handle inquiries and feedback effectively.
• Provide accurate information and solutions to customer requests.
• Maintain knowledge of the trading platform and market conditions.
• Understand customer needs and provide constructive feedback.
• Seek ways to improve team performance and efficiency.
• Adapt to different shifts, including weekends and holidays.

Requirements

• Native German and strong English proficiency (minimum C1 level).
• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Strong analytical and problem-solving skills.
• Positive and responsible attitude.
• Basic financial knowledge or payment/banking experience is preferred.
• Crypto industry knowledge is a plus.
• CRM experience in Salesforce is an advantage.
• Personal laptop or computer with stable internet connection required.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards system.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth.
• Greenhouse conditions for self-development.