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Chat Support Consultant (Native Kazakh) - Crypto - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

Join our team as a Chat Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Provide excellent customer support in the crypto trading sector.

In Short

  • Provide customer support via live chat, tickets, and email
  • Handle inquiries, disputes, and appeals
  • Offer accurate information and solutions to customer requests
  • Manage complaints and follow up on escalations
  • Maintain knowledge of the trading platform and market conditions
  • Deliver constructive feedback to management
  • Seek ways to improve team performance
  • Work in a fast-paced environment with flexible shifts

Requirements

  • Native Kazakh and strong English proficiency
  • 6–12 months of online customer support experience
  • Experience in live chat support
  • Strong analytical and problem-solving skills
  • Payment/banking knowledge
  • Financial background preferred
  • Positive attitude
  • Crypto industry knowledge is a plus
  • CRM experience is an advantage

Benefits

  • Flexible schedule
  • Fully remote work opportunity
  • Inclusive international environment
  • Compensation in USD
  • Rewards system
  • Bonuses for referrals
  • Paid training and probation
  • Work-life balance
  • Responsive management
  • Opportunities for self-development
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SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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