Technical Support Consultant - Remote

Overview

Join SupportYourApp as a Technical Support Consultant and thrive in a multicultural environment while providing outstanding technical support to clients globally.

In Short

• Deliver outstanding technical support via phone, chat, and email.
• Communicate with technical teams and system operators.
• Monitor and respond to SCADA alerts and notifications.
• Perform initial troubleshooting and diagnostics.
• Log, prioritize, and escalate incidents.
• Build strong customer relationships.
• Maintain accurate documentation.
• Apply customer support best practices.
• Meet established KPIs.

Requirements

• Excellent English skills (C1 level).
• Proven Technical Support experience.
• Diploma or Associate Degree in relevant fields.
• Strong communication skills.
• Incident management experience.
• Customer and operator support mindset.
• Personal computer with stable internet connection.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time.
• Responsive leadership interested in your development.
• Greenhouse conditions for self-development.
• A culture built on trust.