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Technical Support Consultant - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

  • Provide exceptional customer support via chats and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Stay updated with cutting-edge technology
  • Securely work with customers’ sensitive information
  • Apply the latest customer happiness practices
  • Maintain knowledge of client’s products and services
  • Communicate with developers and various IT departments

Requirements

  • Excellent English skills (C1 level)
  • Experience in technical support is a must
  • Software support experience
  • Ability to troubleshoot and solve technical issues efficiently
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM)
  • Stable internet connection (minimum 50 Mbps download, 40 Mbps upload)

Benefits

  • Flexible schedule
  • Opportunity to work fully remote
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth
  • Greenhouse conditions for self-development
SupportYourApp logo

SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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