Technical Support Consultant - Remote

Overview

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Provide exceptional technical support via calls, chats, and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Provide guidance on configuring and deploying SASE solutions
• Help customers with the setup and troubleshooting of secure private access solutions
• Identify and resolve network issues
• Review and analyze local logs to detect anomalies
• Excellent English communication skills required
• Prior experience in tech support is a must
• Experience in networking is essential

Requirements

• Strong troubleshooting and problem-solving skills
• Basic understanding of networking technologies
• Understanding of cybersecurity
• Customer-oriented attitude
• Excellent interpersonal skills
• Experience with Zendesk or similar CRM systems is a plus
• Degree in computer science or IT is advantageous
• Certification in Microsoft, Linux, or Cisco is beneficial
• Experience with remote desktop applications is a plus
• Experience with engineers is advantageous

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Conditions for self-development