Technical Support Consultant - Remote

Overview

Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Provide exceptional technical support via calls, chats, and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client’s products and services
• Securely work with customers’ sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• Prior experience in tech support, desktop support, or a similar role is a must
• Strong troubleshooting and problem-solving skills, attention to detail
• Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must
• Basic understanding of cybersecurity, working experience with ISP
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development