Technical Support Consultant - Remote

Overview

The Technical Support Consultant for Unit4 ERP serves as the first point of contact for customers, addressing IT and Business Application inquiries while ensuring efficient and effective support service delivery.

In Short

• Provide professional support for Unit4 ERP customers.
• Liaise with colleagues and R&D to resolve issues.
• Document application defects and process improvements.
• Handle customer escalations and maintain communication.
• Comply with company policies and security requirements.
• Train and mentor junior team members.
• Work in a collaborative team environment.
• Identify opportunities for service improvements.
• Manage personal development and skills enhancement.
• Exhibit strong analytical and problem-solving abilities.

Requirements

• Strong communication and interpersonal skills.
• Knowledge of Microsoft technologies and IT infrastructure.
• Experience in a Customer Support environment.
• Ability to manage time and prioritize tasks.
• Proficiency in SQL and understanding of networking concepts.
• Commitment to lifelong learning and personal development.
• Ability to work under pressure and in a dual environment.
• Proactive approach to customer escalation risks.
• Friendly and professional demeanor.
• Good knowledge of Windows Server and SQL Server performance tools.

Benefits

• Culture built on trust and autonomy.
• Uncapped time off policy and remote working opportunities.
• Access to talented colleagues and mentors.
• Commitment to sustainability initiatives.
• Inclusive working environment supported by Employee Resource Groups.