Technical Support Consultant - Remote

Overview

Join our Technical Support Consultant team and thrive in a multicultural and multilingual environment while working remotely. This role offers the opportunity to master new skills and achieve challenging goals.

In Short

• Provide 2nd line application technical support for customers.
• Identify, analyze, and troubleshoot technical issues.
• Manage defects through operational flow.
• Troubleshoot web applications.
• Document common support cases in the knowledge base.
• Work securely with sensitive customer information.
• Collaborate with the development team on documentation improvements.
• Flexible schedule and remote work opportunity.
• Part-time transitioning to full-time.
• Be a part of an inclusive international environment.

Requirements

• Excellent English communication skills (C1 level).
• 1+ years of experience in tech support for software.
• Experience with Jira, Confluence, ServiceDesk.
• Understanding of UX/UI principles.
• Basic knowledge of HTTP protocol and REST API.
• Customer-oriented attitude.
• Excellent interpersonal skills.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth.
• Conditions for self-development.