Technical Support Consultant - Remote

Overview

As a Technical Support Consultant for Unit4 Financials by Coda, you will be the first point of contact for customers on IT and Business Application related questions. Your role involves providing effective support services and resolving various support cases.

In Short

• First point of contact for customer support on IT and Business Applications.
• Provide professional and effective support service.
• Investigate and document application defects.
• Coordinate with colleagues and R&D for issue resolution.
• Handle customer escalations and keep them updated.
• Comply with company policies and ISO standards.
• Identify opportunities for service improvement.
• Responsible for personal development and mentoring.
• Work collaboratively in a team environment.

Requirements

• Strong communication and interpersonal skills.
• Knowledge of Microsoft technologies and IT infrastructure.
• Experience in a Customer Support environment is advantageous.
• Exceptional customer-facing skills.
• Good analytical and problem-solving abilities.
• Ability to manage time and prioritize workload.
• Friendly and professional demeanor.
• Knowledge of SQL and TCP/IP.
• Commitment to lifelong learning.
• Ability to work in a dual working environment.

Benefits

• Culture built on trust and autonomy.
• Uncapped time off policy and remote working opportunities.
• Access to talented colleagues and mentors.
• Commitment to sustainability initiatives.
• Safe and inclusive working environment.