Danish & English Customer Support Consultant - Remote

Overview

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Provide high-quality customer support via chat, email, and phone
• Support customers with order status, delivery information, and product-related questions
• Build strong and lasting customer relationships
• Handle customer inquiries and feedback
• Provide valid, accurate information and solutions to customer requests
• Understand customers’ needs and deliver constructive feedback to the management team
• Be a part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

Requirements

• Fluent in Danish (C1 level or higher) and excellent English communication skills (at least B2 level)
• At least 6–12 months of support experience
• Comfortable working with high ticket volumes
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Fixed schedule: Monday - Friday: 9 AM - 5 PM CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Responsive leadership interested in your development
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements