Senior Technical Support Consultant - Remote

Overview

The Senior Technical Support Consultant role involves providing professional support for Unit4 ERP solutions, addressing customer inquiries and ensuring effective resolution of issues in a remote capacity from the UK.

In Short

• First point of contact for IT and Business Application support.
• Provide effective support service to Unit4 customers.
• Liaise with colleagues and R&D for issue resolution.
• Document and investigate application defects.
• Handle customer escalations and maintain communication.
• Comply with Company’s information and Security Requirements.
• Identify opportunities for service improvement.
• Responsible for personal development in product and soft skills.
• Train and mentor less experienced team members.
• Collaborate in a team environment.

Requirements

• Strong communication and interpersonal skills.
• Knowledge of Microsoft technologies and IT infrastructure.
• Experience in Customer Support environment.
• Exceptional customer service skills.
• Analytical and problem-solving abilities.
• Ability to manage time and prioritize workload.
• Knowledge of Windows Server and SQL Server.
• Ability to write and understand SQL queries.
• Knowledge of TCP/IP and networking concepts.
• Commitment to lifelong learning.

Benefits

• Culture built on trust with autonomy.
• Uncapped time off policy and remote working opportunities.
• Access to talented colleagues and mentors.
• Commitment to sustainability initiatives.
• Inclusive working environment supported by Employee Resource Groups.