Remote Otter LogoRemoteOtter

Technical Support Consultant - Remote

Posted 7 weeks ago
Customer Service
Full Time
Kazakhstan

Overview

Join our team as a Technical Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

  • Provide exceptional customer support via calls, chats, and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Stay updated with cutting-edge technology
  • Work securely with customers’ sensitive information
  • Apply the latest customer happiness practices
  • Maintain knowledge of client products and services
  • Communicate with developers and other departments

Requirements

  • Excellent English skills (C1 level for spoken and written)
  • Experience in software application support
  • Familiarity with software development processes
  • Ability to troubleshoot technical issues efficiently
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop/computer (minimum 8GB RAM) and stable internet connection

Benefits

  • Fixed schedule: Monday to Friday, 10 AM–6 PM, Bosnia time
  • Fully remote work opportunity
  • Inclusive international environment
  • Compensation in USD
  • Bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth
  • Self-development opportunities
SupportYourApp logo

SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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