Technical Support Consultant - Remote

Overview

Join our team as a Technical Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply latest customer happiness practices
• Maintain knowledge of client products and services
• Communicate with developers and other departments

Requirements

• Excellent English skills (C1 level)
• 1–2 years of experience in technical support
• Experience providing support via phone calls
• Understanding of Windows, MacOS, iOS, Android
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM)
• Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development