Remote Otter LogoRemoteOtter

Technical Support Consultant - Remote

Posted 13 weeks ago

Overview

The Technical Support Consultant will be part of a level 2 support team, responsible for handling customer complaints and providing expertise in network incident management.

In Short

  • Handle customer complaints for ADSL, FTTH, and associated services.
  • Analyze, diagnose, and resolve incidents under time constraints.
  • Ensure customer satisfaction with timely and relevant responses.
  • Communicate effectively with clients.
  • Identify and diagnose service disruptions and implement corrective measures.
  • Monitor the progress of level 1 tickets.
  • Support the customer service team and field teams.
  • Guide clients through the resolution process.
  • Qualify tickets before escalation to level 3 support.
  • Track incidents and analyze trends for preventive actions.

Requirements

  • Bac +5 degree in networks and telecommunications or IT development.
  • Less than one year of experience.
  • Advanced communication skills in French.
  • Strong analytical and problem-solving skills.
  • Ability to work in a dynamic team environment.
  • Creativity and curiosity in technical challenges.

Benefits

  • Diverse career paths and internal mobility opportunities.
  • Certified and diploma training programs.
  • Regular events promoting well-being and performance.

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