Technical Support Consultant - Remote

Overview

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Provide exceptional technical support via calls, chats, and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client’s products and services
• Securely work with customers’ sensitive information
• Communicate with developers and other departments of various IT companies
• Prior experience in tech support or similar role is required
• Flexible schedule and opportunity to work fully remotely
• Good bonuses for referring friends

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• Strong troubleshooting and problem-solving skills
• Technical background related to networking (VPN/firewall/Amazon/Azure services)
• Basic understanding of cybersecurity
• Customer-oriented and responsible attitude
• Experience with Zendesk or similar CRM systems is a plus
• Experience with remote desktop applications and help desk software
• Degree in computer science or information technology is a plus

Benefits

• Flexible schedule
• Inclusive international environment
• Compensation in USD
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development