Technical Support Consultant - Remote

Overview

Join our team as a Technical Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Provide exceptional customer support via calls and chats
• Build positive and long-lasting relationships with customers
• Accurately report incidents and ensure proper escalation of incidents
• Effectively manage and follow up on inquiries
• Stay up-to-date with general market conditions
• Securely handle customers’ sensitive information
• Apply customer happiness practices
• Maintain knowledge of client’s products and services
• Continuously seek improvement for team performance

Requirements

• Excellent Croatian and English (C1 level for both)
• At least 2 years of user support experience
• Experience with computers, tablets, smartphones, and smart home devices
• Experience in applications and social media configurations
• Experience in email and web browsing support
• Experience in office software support
• Technical studies diploma or courses
• Knowledge of Windows and macOS
• Analytical and research skills
• Personal laptop with at least 8GB of RAM and stable internet connection

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Conditions for self-development