Technical Support Consultant - Remote

Overview

Join our team as a Technical Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals.

In Short

• Provide exceptional customer support via emails
• Troubleshoot technical products and applications
• Provide product information and assist with sales-related questions
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Work securely with customers’ sensitive information
• Apply customer happiness practices
• Maintain knowledge of client’s products and services
• Communicate with developers and other departments

Requirements

• Excellent English skills (C1 level)
• Experience in customer service within a SaaS or cybersecurity company
• Comfortable with technology and eager to learn
• KPI-driven with understanding of performance metrics
• Hands-on experience with CRM (Zendesk preferred)
• Creative thinker with problem-solving skills
• Patience and resilience in complex cases
• Positive and responsible attitude
• Personal laptop with at least 8Gb RAM and stable internet connection

Benefits

• Work in a multicultural environment
• Opportunities for skill development
• Flexible working arrangements
• Supportive management approach
• Engagement with a global client base