Technical Support Consultant - Remote

Overview

Join our team as a Technical Support Consultant and thrive in a multicultural environment while working from home.

In Short

• Provide exceptional technical support via calls, chats, and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure required technical info is collected
• Ensure customer satisfaction with any interaction
• Maintain knowledge of client’s products and services
• Securely handle customers’ sensitive information
• Communicate with developers to troubleshoot issues
• Work in a flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment

Requirements

• Excellent English communication skills (C1 level)
• Prior experience in tech support or similar role
• Strong troubleshooting and problem-solving skills
• Technical background in networking and cybersecurity
• Customer-oriented and responsible attitude
• Experience with Zendesk or similar CRM systems is a plus
• Degree in computer science or IT is a plus
• Certification in Microsoft, Linux, or Cisco is a plus
• Experience with remote desktop applications is a plus

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development