Technical Support Consultant - Remote

Overview

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Provide exceptional support via emails, chats, and calls
• Review and interpret basic logs
• Assist users with “how-to” questions and installation guidance
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest customer happiness practices
• Maintain working knowledge of client’s products and services
• Communicate with developers and other departments

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Experience in technical support
• Understanding of different operating systems
• Comfortable with technology and eager to learn new tools
• KPI-driven with a clear understanding of performance metrics
• Experience handling phone calls in a professional environment
• Patience and resilience when handling complex cases
• Positive and responsible attitude
• Personal laptop or computer and stable internet connection

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development