Customer Support Consultant - Remote

Overview

Join our Customer Support Consultant team and thrive in a multicultural and multilingual environment while working remotely. Provide exceptional customer support and build lasting relationships with customers.

In Short

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay updated with cutting-edge technology
• Securely manage customers’ sensitive information
• Apply customer happiness practices
• Maintain knowledge of client’s products and services
• Communicate with developers and other departments

Requirements

• Excellent English skills (C1 minimum)
• Experience in customer service
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop (8Gb RAM) and stable internet (50 Mbps download, 40 Mbps upload)

Benefits

• Flexible schedule
• Fully remote work opportunity
• Inclusive international environment
• Compensation in USD
• Bonuses for referrals
• Paid training and probation
• Work-life balance
• Responsive management
• Opportunities for self-development