Customer Support Consultant - Remote

Overview

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay updated with cutting-edge technology
• Work securely with customers’ sensitive information
• Apply customer happiness practices
• Maintain knowledge of client’s products and services
• Communicate with developers and other departments

Requirements

• Native Chinese and English upper intermediate (B2 level)
• At least 6 months of experience in a customer support role
• Experience with live chats and emails
• Interest in crypto or stock exchange
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development