Remote Otter LogoRemoteOtter

Customer Support Consultant - Remote

Posted 2 days ago
Customer Service
Full Time
India

Overview

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

  • Respond to customer inquiries via email, phone, or chat
  • Build positive relationships with customers
  • Collaborate with external stakeholders
  • Meet team KPIs
  • Stay updated with technology
  • Handle sensitive customer information
  • Apply customer happiness practices

Requirements

  • Excellent English skills (C1-C2)
  • Minimum of 1 year in customer support
  • Analytical and research skills
  • Empathy towards customers’ needs
  • Positive and proactive attitude
  • Comfortable in a fast-paced environment
  • Ability to learn multiple software tools
  • Capability to handle high volume inquiries
  • Personal laptop with stable internet connection

Benefits

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Bonuses for referrals
  • Paid training and probation
  • Work-life balance
  • Responsive management
  • Opportunities for self-development
SupportYourApp logo

SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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