Customer Success Manager - Remote

Overview

As a Customer Success Manager (CSM) at Campfire, you will be responsible for developing and maintaining customer relationships that drive retention, loyalty, and account growth.

In Short

• Develop and maintain customer relationships.
• Serve as the primary point of contact for post-implementation customers.
• Manage customer information for assigned accounts.
• Drive post-launch customer satisfaction through regular meetings.
• Organize user training sessions.
• Identify opportunities to increase user engagement.
• Manage customer success, including renewals of subscription licenses.
• Collaborate with internal teams to ensure alignment with customer needs.
• Provide feedback to enhance the Campfire solution suite.
• Work in a fast-paced, start-up environment.

Requirements

• 4+ years of relevant experience in a customer-facing role.
• Experience in the computer software industry highly desirable.
• Ability to work in a collaborative team environment.
• Excellent verbal and written communication ability.
• Ability to lead resolution for complex business and technical issues.
• Experience managing accounts with large B2B enterprises.
• BA/BS degree in Business, Engineering, Finance, IT or related discipline.
• Automotive industry knowledge preferred.

Benefits

• Work remotely with the exception of 1 day a week in office.
• Confidentiality of information according to EEO guidelines.
• Opportunity to work in a visionary tech company.
• Be part of a talented and passionate team.