Customer Support Consultant - Remote

Overview

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Deliver prompt and professional support to both B2B and B2C customers via calls, emails and chats.
• Act as the primary escalation contact for complex cases.
• Collaborate closely with external partners to manage and resolve booking-related concerns.
• Foster strong relationships with customers, guiding them towards satisfactory solutions.
• Utilize multiple software tools to monitor case progress and document resolutions.
• Securely work with customers’ sensitive information.
• Work cross-functionally with internal teams.
• Provide feedback to improve customer service workflows.

Requirements

• Excellent English skills (C1 for both spoken and written).
• Proven customer experience in the travel or hotel industry.
• Experience with Zendesk or other CRM platforms.
• Experience handling customer interactions across emails, calls, and chats.
• Analytical and research skills.
• Positive, responsible and proactive attitude.
• Ability to handle a high volume of customer inquiries.
• Strong ability to quickly learn multiple software tools.
• Personal laptop or computer with stable internet connection.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth.
• Greenhouse conditions for self-development.