Customer Support Consultant (Fluent in German & English) - Remote

Overview

As a Customer Support Consultant, you will be part of a global Support-as-a-Service leader, delivering exceptional customer and technical support in a multicultural environment.

In Short

• Deliver outstanding customer support via emails and calls
• Document cases clearly and escalate complex issues to the internal L2 Support Team
• Follow internal procedures and SOPs
• Collaborate with internal teams for efficient issue resolution
• Troubleshoot hardware-related issues for outdoor camera equipment
• Handle sensitive customer data securely
• Apply customer happiness practices
• Maintain understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Requirements

• Fluency in German and English (C1 or higher)
• 6-12 months of experience in customer support
• Strong analytical thinking and research skills
• Positive, proactive, and responsible attitude
• Personal computer with stable internet connection

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Responsive leadership interested in your development
• Greenhouse conditions for self-development
• Culture built on trust, with no time-tracking requirements