Supervisor for Rx Customer Service - Remote

Overview

Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning.

In Short

• Lead a dedicated team in Rx Customer Service.
• Oversee scheduling, training, and service level metrics.
• Assist with escalations and communications with pharmacies and clients.
• Monitor call center performance metrics.
• Document prior authorization inquiries and resolutions.
• Mentor and develop team members.
• Coordinate training courses for team development.
• Ensure compliance with CMS service-level standards.
• Support the Knowledge Accelerator team in training content creation.

Requirements

• Associate’s Degree as Pharmacy Technician or equivalent experience.
• 6+ years in pharmacy or healthcare call center.
• Experience as a Supervisor or team leader.
• Knowledge of pharmacy benefit management and Medicare Part D.
• Excellent communication skills.
• Flexible hybrid work model with on-site requirements.
• Availability for on-call hours as needed.

Benefits

• Diversity, equity, inclusion, and belonging are valued principles.
• Equal employment opportunities for all employees.