Remote Otter LogoRemoteOtter

Call Center Supervisor, Customer Service - Remote

Posted 7 days ago

Overview

As a Call Center Supervisor, Customer Service, your primary responsibility is to oversee the day to day functions of a team of representatives, ensuring success and a quality customer experience.

In Short

  • Manage metrics, performance criteria, policies, and procedures to improve productivity.
  • Review quality assurance reports and provide coaching to representatives.
  • Conduct one-on-one meetings and performance reviews.
  • Identify trends and recommend solutions to improve performance.
  • Assist with new hire interviews and manage onboarding.

Requirements

  • 3 years of leadership experience in a related capacity.
  • Experience in the financial industry and/or loan operations.
  • Excellent written and verbal communication skills.
  • Ability to coach, train, and motivate employees.
  • Capable of navigating tense situations calmly.

Benefits

  • Hybrid work schedule: in-office Tuesday to Thursday, remote on Mondays and Fridays.
  • Health, dental, and vision insurance including mental health benefits.
  • 401(k) matching plus a Roth option.
  • PTO and paid holidays off.
  • Sabbatical program for eligible roles.
  • Summer hours for eligible roles.
  • Paid parental leave.
  • Employee recognition and rewards program.
  • Charitable matching and a paid volunteer day.

Similar Jobs:

SageSure

Customer Service Supervisor - Remote

SageSure

1 week ago

SageSure is looking for a Customer Service Supervisor to lead and support their Customer Service Contact Center team.

Customer Service
Supervisory Experience
Contact Center
Team Leadership
USA
Full-time
Customer Service

A.G.L.L.B

Customer Service Supervisor - Remote

AO Globe Life - Lara Bissinger

3 weeks ago

Join our customer service leadership team as a Supervisor, offering flexibility and growth opportunities while working from home.

Customer Service
Leadership
Communication Skills
Interpersonal Skills
USA
Full-time
Customer Service
Public Storage logo

Customer Service Supervisor - Remote

Public Storage

4 weeks ago

Seeking a Customer Service Supervisor to lead a team and enhance call center operations.

Customer Service
Team Management
BPO
Call Center
TX, USA
Full-time
Customer Service
AUTO1 Group logo

Customer Service / Call Center Agent - Remote

AUTO1 Group

8 weeks ago

Join Autohero as a Customer Service / Call Center Agent to provide exceptional support throughout the car buying process.

Customer Service
Call Center
Dialog Marketing
Teamwork
Germany
Full-time
Customer Service
MidWaretech logo

Call Center Supervisor - Remote

MidWaretech

3 days ago

The Call Center Supervisor will lead and support a team of call center representatives in a remote work environment.

Call Center
Customer Service
Supervisory Experience
Coaching
USA
Full-time
Customer Service