Customer Service Representative - Remote

Overview

The Customer Service Representative role at CashNetUSA involves managing inbound customer calls and providing exceptional service after completing a specialized training program.

In Short

• Participate in a 4-week training program.
• Respond to customer inquiries and provide service.
• Educate customers about products and services.
• Handle payment processing and account-related tasks.
• Maintain accurate customer account information.
• Uphold high standards of customer service.
• Work in a fast-paced environment.
• Utilize new technology effectively.
• Must reside in specified states.
• Eligible for company benefits.

Requirements

• Prior call center experience is a plus.
• Exceptional communication and listening skills.
• Ability to thrive in a high-volume environment.
• Comfortable in a remote work setting.

Benefits

• Health, dental, and vision insurance.
• 401(k) matching options.
• PTO and paid holidays.
• Sabbatical program for eligible roles.
• Paid parental leave.
• Employee recognition programs.
• Charitable matching and volunteer days.