Customer Service Representative - Remote

Overview

Join Fortune Brands Innovations, Inc., an industry leader dedicated to enhancing lives through innovative home solutions, as a Customer Service Representative. You will play a crucial role in providing exceptional customer support and ensuring customer satisfaction.

In Short

• Passion for supporting and solving customer inquiries.
• Provide first-class support through calls and emails.
• Assist customers with order processing and technical issues.
• Utilize CRM technology and advanced phone systems.
• Identify service enhancements for better customer experience.
• 3+ years of experience in customer support.
• Excellent verbal and written communication skills.
• Ability to maintain a positive outlook under stress.
• Basic mechanical aptitude required.
• High school degree or equivalent required.

Requirements

• Strong attendance and punctuality.
• Bilingual in Spanish is a plus.
• Attention to detail and organizational skills.
• Ability to work as part of a team.
• Proficient in Microsoft Office and Excel.

Benefits

• Comprehensive health plans and wellness programs.
• 401(k) program with company contribution.
• Flexible time off benefits.
• Inclusive fertility/adoption benefits.
• Employee Resource Groups for inclusivity.