Customer Service Representative - Remote

Overview

Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience. With over 1,000,000 active customers, we continue to push the boundaries of technology, design, and functionality. Our team is passionate about developing cutting-edge products, and we offer exciting opportunities for career growth in a dynamic, fast-paced environment.

In Short

• Deliver top-tier technical support.
• Engage with customers via phone and other channels.
• Diagnose and solve technical problems.
• Ensure high customer satisfaction.
• Collaborate with teams for issue resolution.
• Maintain detailed records of customer interactions.
• Adhere to company policies and procedures.
• Efficiently manage a high volume of incoming calls.

Requirements

• Strong technical aptitude.
• Proficient in technical issue resolution.
• Familiarity with customer service software.
• High-speed internet (50 Mbps download, 10 Mbps upload).
• Excellent communication skills.
• Ability to convey technical information clearly.
• Remote troubleshooting experience.
• Customer-focused with strong problem-solving skills.
• Dedicated remote work environment.
• Experience in remote work settings.
• Shift flexibility, including weekends.

Benefits

• Medical, Dental, and Vision coverage.
• 401k plan for future planning.
• PTO for time off to recharge.
• Disability Insurance.
• Life Insurance.