Collections Representative - Remote

Overview

As a Collections Representative, your core responsibility will be to proactively contact customers with overdue accounts, understand their financial challenges, and collaboratively identify solutions to help them maintain consistent loan payments.

In Short

• Manage high volume inbound and outbound calls efficiently.
• Negotiate and execute effective payment arrangements.
• Resolve customer concerns related to late payments.
• Communicate clearly with customers about overdue payments.
• Accurately record customer interactions and payment plans.

Requirements

• 1 year experience in a high volume debt collections environment.
• Exceptional conflict resolution and communication skills.
• Strong negotiation abilities.
• High level of self-management for remote work.
• Ability to think quickly and logically under pressure.

Benefits

• Health, dental, and vision insurance including mental health benefits.
• 401(k) matching plus a roth option.
• PTO & paid holidays off.
• Sabbatical program for eligible roles.
• Summer hours for eligible roles.
• Paid parental leave.
• Employee recognition and rewards program.
• Charitable matching and a paid volunteer day.