Collection Representative - Remote

Overview

The Collection Representative plays a crucial role in managing resident collection matters, ensuring timely communication, and maintaining accurate records while working remotely.

In Short

• Remote position focused on resident collections.
• Collaborates with various teams to manage collection accounts.
• Utilizes MRI and Excel for daily tasks.
• Proactively contacts residents to facilitate payments.
• Conducts account research and manages payment plans.
• Maintains confidentiality and adheres to legal standards.
• Offers exceptional customer service to residents and teams.
• Tracks collection activities and provides reporting.
• Requires strong analytical and communication skills.
• High school diploma and 4+ years of experience required.

Requirements

• High school diploma with 4+ years of experience.
• Knowledge of bookkeeping principles preferred.
• Proficient in computer skills, especially in spreadsheets.
• Familiarity with MRI and Google environment is a plus.
• Basic knowledge of collection laws required.
• Strong detail orientation and communication skills.
• Ability to maintain confidentiality.

Benefits

• Medical, dental, and vision care.
• Paid holidays and vacation time.
• 401(k) Retirement Savings Plan.
• Competitive compensation and rent discounts.
• Paid community service hours.
• Leadership development opportunities.