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CashNetUSA Collections Representative - Remote

Posted 2 weeks ago

Overview

This role is entirely remote, with a requirement for candidates to reside within a 100-mile radius of South Jordan, UT, or in the states of IL, IN, IA, MO, WI, or WY. As a Collections Representative, you will specialize in one brand through our comprehensive 4-week training program, assisting customers in maintaining consistent loan payments.

In Short

  • Manage incoming and outgoing calls regarding overdue loan payments.
  • Work with customers to negotiate payment plans.
  • Address customer concerns with empathy and professionalism.
  • Maintain accurate records of customer interactions.
  • Complete a 4-week training program.

Requirements

  • 1 or more years of collections experience.
  • Experience in a call center setting preferred.
  • Proficient in phone communication and active listening.
  • Familiarity with CRM systems.
  • Customer-centric approach with adaptability.
  • Strong multitasking abilities.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) matching plus a Roth option.
  • PTO and paid holidays off.
  • Sabbatical program for eligible roles.
  • Paid parental leave.

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