CashNetUSA Collections Representative - Remote

Overview

This role is entirely remote, with a requirement for candidates to reside within a 100-mile radius of South Jordan, UT, or in the states of IL, IN, IA, MO, WI, or WY. As a Collections Representative, you will specialize in one brand through our comprehensive 4-week training program, assisting customers in maintaining consistent loan payments.

In Short

• Manage incoming and outgoing calls regarding overdue loan payments.
• Work with customers to negotiate payment plans.
• Address customer concerns with empathy and professionalism.
• Maintain accurate records of customer interactions.
• Complete a 4-week training program.

Requirements

• 1 or more years of collections experience.
• Experience in a call center setting preferred.
• Proficient in phone communication and active listening.
• Familiarity with CRM systems.
• Customer-centric approach with adaptability.
• Strong multitasking abilities.

Benefits

• Health, dental, and vision insurance.
• 401(k) matching plus a Roth option.
• PTO and paid holidays off.
• Sabbatical program for eligible roles.
• Paid parental leave.