Small Business Customer Service Representative - Remote

Overview

The Small Business Customer Service Representative role involves providing exceptional customer service to clients of Enova's small business lending brands, ensuring a positive customer experience.

In Short

• Engage with customers through incoming calls.
• Manage inquiries and provide product education.
• Handle payment processing and account-related tasks.
• Maintain high standards of customer service communication.
• Update customer accounts accurately.

Requirements

• Experience in fast-paced customer service environments preferred.
• Strong communication and active listening skills.
• Ability to thrive in high-volume situations.
• Comfortable with technology and remote work.

Benefits

• Health, dental, and vision insurance.
• 401(k) matching options.
• PTO and paid holidays.
• Sabbatical program for eligible roles.
• Paid parental leave.
• Employee recognition programs.
• Charitable matching and volunteer day.
• Flexible remote work options.
• Inclusion and diversity initiatives.
• Comprehensive employee benefits.