Small Business Customer Service Representative - Remote

Overview

This role is entirely remote; however, candidates must reside in specific states across the USA. As a Customer Service Representative, you will provide superior service to customers in the small business lending sector.

In Short

• Respond to incoming customer calls
• Manage customer inquiries and fulfill requests
• Handle payment processing and account-related matters
• Maintain high customer service standards
• Keep customer accounts updated with accurate information

Requirements

• Experience in a call center setting is preferred
• Strong verbal communication skills
• Familiarity with CRM systems
• Customer-centric approach
• Strong multitasking abilities

Benefits

• Health, dental, and vision insurance
• 401(k) matching
• PTO and paid holidays
• Sabbatical program
• Paid parental leave