Customer Service Representative - Remote

Overview

The Customer Service Representative will handle inbound and outbound customer service calls, focusing on patient experience and first call resolution.

In Short

• Answer inbound customer service calls and make outbound follow-up calls.
• Assist callers with questions and concerns.
• Facilitate issue resolution by referring to experts.
• Communicate with other departments for proper handling of accounts.
• Perform various duties efficiently.
• Utilize advanced computer skills and knowledge of medical terminology.
• High school diploma or GED required.
• 0-2 years of relevant experience preferred.
• Bilingual skills and prior billing knowledge are a plus.
• Competitive salary and benefits offered.

Requirements

• High school diploma or GED.
• 0-2 years of prior relevant experience.
• Knowledge of medical terminology.
• Advanced computer skills.
• Bilingual (English/Spanish) preferred.
• Dialer experience is a plus.
• Ability to handle multiple tasks efficiently.

Benefits

• Medical, Rx, Dental & Vision Insurance.
• Personal and Family Sick Time & Company Paid Holidays.
• 401(k) Retirement Plan.
• Tuition Reimbursement and Learning Opportunities.
• Employee Referral Program.
• Corporate Sponsored Events & Community Outreach.
• Emergency Back-Up Childcare Program.