Customer Service Representative - Remote

Overview

CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. Our platform helps our physician partners thrive in today’s fee-for-service environment and prepare for success in value-based care.

In Short

• Serve as the primary point of contact for medical practices and sales representatives.
• Respond promptly to inquiries via email, phone, and text messaging.
• Assist healthcare providers with device hookup for cardiac monitoring solutions.
• Troubleshoot and provide solutions for cardiac monitoring devices.
• Collaborate with internal teams for issue resolution.
• Maintain accurate documentation of customer interactions.
• Identify and escalate potential problems or trends.

Requirements

• High school diploma or equivalent (Associate’s degree preferred).
• 1-2 years of experience in customer service or support role.
• Strong verbal and written communication skills.
• Excellent critical thinking and problem-solving abilities.
• Strong ethics, values, and attention to detail.
• Ability to work independently and within a team.
• Proficiency in commonly used software (e.g., Microsoft Word, Excel, Outlook).
• Ability to learn and adapt to new software and devices.
• Healthcare or medical industry experience is a plus.

Benefits

• Competitive pay at $17/hr.
• Medical, dental, and vision benefits.
• Positive work environment.
• Employee engagement culture.