Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, assisting customers with their needs and ensuring they receive exceptional service.

In Short

• Assist customers with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals.
• Inspect and maintain equipment.
• Prepare rental invoices and process returns.
• Participate in ongoing training through U-Haul University.
• Physical tasks including moving equipment and driving forklifts.
• Valid driver’s license required.
• Career advancement opportunities available.
• On-the-job education and training provided.
• Work in a team-oriented environment.

Requirements

• High school diploma or equivalent.
• Ability to maintain a good driving record.
• Moderate physical exertion required.
• Willingness to use protective gear as needed.
• Availability for flexible scheduling.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment.
• Must not use nicotine products in certain states.
• Must be able to lift equipment weighing a minimum of 50 lbs.
• Participate in safety training and adhere to safety protocols.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans.
• Paid holidays, vacation, and sick days.
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• Gym reimbursement program.
• Life insurance and legal program benefits.
• Discounts on various products and services.
• Access to a 24-hour physician for kids.
• Critical Illness/Group Accident Insurance available.
• LifeLock Identity Theft Protection offered.