Customer Service Representative - Remote

Overview

This position is posted by Jobgether on behalf of DCX PH Inc. We are currently looking for a Customer Service Representative in the United States. Join a dynamic remote team dedicated to delivering empathetic and solution-oriented service experiences.

In Short

• Respond to incoming calls in a timely, courteous, and professional manner.
• Resolve customer issues efficiently by researching and delivering accurate information.
• Document call interactions clearly and precisely.
• Display empathy, patience, and professionalism throughout each customer interaction.
• Achieve quality and satisfaction targets consistently.
• Participate in paid training and ongoing coaching to stay aligned with service standards.
• Contribute positively to a team-oriented call center environment.

Requirements

• Strong communication skills.
• Ability to handle customer inquiries and resolve issues.
• Experience in a call center environment is a plus.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.

Benefits

• Opportunities for career growth.
• Performance incentives.
• Flexible work environment.
• Team-oriented culture.