Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will assist customers with their needs and ensure exceptional service while working in a supportive team environment.

In Short

• Provide assistance to customers inside and outside U-Haul centers.
• Utilize smartphone-based technology for managing rentals.
• Inspect and maintain U-Haul equipment.
• Prepare rental invoices and handle customer inquiries.
• Participate in ongoing education through U-Haul University.
• Valid driver's license required.
• High school diploma or equivalent needed.
• Physical demands include lifting equipment weighing at least 50 lbs.
• Work involves moderate risks requiring safety precautions.
• Career advancement opportunities available.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Ability to work in a team-oriented environment.
• Willingness to participate in training programs.
• Physical capability to handle equipment and customer service tasks.
• Ability to adhere to safety protocols.
• Customer-focused attitude.
• Basic knowledge of U-Haul products and services is a plus.
• Willingness to work flexible hours.
• Must not use nicotine products in certain states.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• Discounts on various products and services.
• Gym reimbursement program.
• Life insurance and legal program benefits.
• Cash bonuses for hiring and training completion.
• 24-hour physician available for kids.
• Identity theft protection and critical illness insurance.