Customer Service Representative - Remote

Overview

Join Modivcare as a Customer Service Representative and make a positive impact on members' lives by assisting with their service inquiries and ensuring customer satisfaction.

In Short

• Work from home opportunity in West Virginia.
• Full-time position with a Monday to Friday shift.
• Handle customer inquiries and resolve concerns.
• Document conversations and ensure accurate data entry.
• Maintain high-quality work standards.
• Multitask efficiently while interacting with customers.
• Meet training and performance expectations.
• Proficiency in Microsoft Office is required.
• Must type at least 35 words per minute.
• Starting pay rate of $12.50/hour.

Requirements

• High School Graduate or GED.
• 0-2 years of related experience.
• 6+ months of contact center or customer service experience.
• Strong organizational and communication skills.
• Ability to work independently with general supervision.
• Sound decision-making and problem-solving skills.
• Ability to work overtime as required.
• Must have a dedicated workspace and high-speed internet.
• Must attend training on camera for the first 30 days.
• Ability to handle a high volume of calls.

Benefits

• Medical, Dental, and Vision insurance.
• 401(k) Retirement Savings Plan with Company Match.
• Paid Time Off and Paid Parental Leave.
• Tuition Reimbursement.
• Employee Discounts on various services.
• Flexible Spending Accounts.
• Short-Term and Long-Term Disability coverage.
• Employer Paid Basic Life Insurance.
• Commuter and Parking Benefits.
• Supportive work environment focused on making a difference.