Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, providing exceptional service and support to customers while managing equipment and technology.

In Short

• Provide assistance to customers at U-Haul centers.
• Utilize smartphone technology for managing rentals.
• Inspect and maintain rental equipment.
• Prepare rental invoices and process returns.
• Participate in ongoing training and education.
• Handle propane filling and equipment hooking.
• Drive forklifts (certification provided).
• Work in a team-oriented environment.
• Ensure customer satisfaction through effective communication.
• Adhere to safety protocols and guidelines.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Ability to work in varying physical conditions.
• Willingness to learn and adapt to new technology.
• Strong communication and interpersonal skills.
• Team player with a customer-focused attitude.
• Ability to lift and move equipment weighing at least 50 lbs.
• Commitment to a healthy work environment.
• Availability for hands-on training and interviews.
• Willingness to comply with nicotine-free hiring policy.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance and legal program benefits.
• 401(k) savings plan and employee stock ownership.
• Gym reimbursement and mindset app reimbursement.
• Discounts on various products and services.
• Access to 24-hour physician for kids.
• LifeLock identity theft protection.
• Critical illness and accident insurance options.