Customer Service Representative - Remote

Overview

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

In Short

• Respond to participant inquiries about employer-sponsored savings and retirement plans.
• Assist clients with transactions (withdrawals, deposits, retirement rollovers).
• Provide general information about the organization.
• Refer clients to specialists when needed.
• Resolve complaints and offer solutions.
• Maintain strong client relationships through follow-up.
• Identify and suggest improvements to enhance services.
• Adhere to information security policy.
• Participate in a five-week paid training program.
• No sales or solicitation required.

Requirements

• High School diploma (Minimum).
• 1–3 years of experience in customer support.
• Fluent in French and English (spoken and written).
• Excellent interpersonal and communication skills.
• Analytical thinking and initiative.
• Team player.
• Financial or savings product knowledge is an asset.
• Hands-on experience with ticketing systems.

Benefits

• Full Benefits including Medical, Dental, and Vision.
• Continuous training and professional development.
• Supportive work environment.
• Opportunity to work with industry-certified experts.