Customer Service Representative - Remote

Overview

We are a fast-growing solar company based in California, focused on making clean energy accessible and affordable. We’re a mission-driven team that handles everything from sales to installation with a commitment to excellent customer service.

In Short

• Make outbound calls to confirm appointments with homeowners
• Follow up on missed appointments and reschedule when needed
• Handle customer inquiries and provide accurate information about our services
• Document call outcomes and update customer records
• Maintain a professional, friendly, and solution-focused tone
• Collaborate with sales coordinators and managers to support daily team goals
• Flexible shifts available from Monday to Friday
• Must be available for Zoom training and team check-ins

Requirements

• Strong communication skills
• Ability to work in a team environment
• Customer service experience preferred
• Proficiency in using CRM software is a plus
• Friendly and solution-oriented attitude

Benefits

• Opportunity to work in a mission-driven company
• Flexible working hours
• Training and development opportunities
• Collaborative team environment