Customer Service Representative - Remote

Overview

This position is posted by Jobgether on behalf of Tony Robbins. We are currently looking for a Customer Service Representative in California (USA).

In Short

• Join a high-impact, mission-driven team redefining customer support.
• Provide white-glove assistance that transforms client experiences.
• Act as the front line of communication across multiple channels.
• Support users through personal development journeys.
• Deliver responsive, empathetic support via phone, email, chat, and Zoom.
• Troubleshoot issues and guide users through product usage.
• Collaborate with internal teams for seamless client handoffs.
• Maintain detailed records using Salesforce and Zendesk.
• Anticipate client needs and offer proactive solutions.
• Participate in occasional evening/weekend work during events.

Requirements

• Strong communication skills.
• Experience in customer support roles.
• Familiarity with Salesforce and Zendesk.
• Ability to troubleshoot and resolve issues efficiently.
• Willingness to travel up to 25% for on-site events.

Benefits

• Be part of a mission-driven team.
• Opportunity to enhance client satisfaction and retention.
• Work in a fast-paced environment.
• Engage in meaningful work that transforms lives.