Customer Service Representative - Remote

Overview

The Customer Service Representative plays a crucial role in maintaining the integrity of our sales process and ensuring customer satisfaction.

In Short

• Utilize CRM database to process sales orders and manage order confirmations.
• Respond to calls and emails regarding orders, billing, and customer inquiries.
• Navigate distributor online portals for order confirmation.
• Manage Return Merchandise Authorization (RMA) requests.
• Execute payment processing tasks with confidentiality.
• Maintain professionalism and customer-centric behavior.
• Provide support to other departments for Customer Care-related matters.

Requirements

• Minimum of 3 years in B2B or Retail customer support role.
• Ability to work under pressure with attention to detail.
• Proficiency in Google Suite and computer operations.
• Exceptional verbal and written communication skills.
• Strong organizational and time management skills.
• Teamwork skills and professional demeanor.

Benefits

• Competitive compensation and benefits package.
• Dynamic work environment.
• Challenging projects and training opportunities.