Customer Service Representative - Remote

Overview

The Customer Service Representative at Flores is responsible for providing exceptional service to clients and participants, handling inquiries, and processing benefit-related forms.

In Short

• Field phone calls and emails from clients and participants.
• Process forms and enter data related to benefit processes.
• Research and respond to claims questions.
• Send confirmation and documentation request emails and letters.
• Maintain quality work that exemplifies Flores’ core values.
• Provide a high level of customer service.
• Work Monday through Friday, 10:30 AM to 7:00 PM ET.
• Participate in training for 3-4 weeks.
• Collaborate with Account Management and Shared Services teams.
• Handle conflict in a professional manner.

Requirements

• High school graduate/GED; Associate’s or bachelor’s degree preferred.
• At least one year of customer service experience in a call center.
• Experience in benefits management is highly preferred.
• Detail-oriented with strong organizational skills.
• Strong interpersonal skills and ability to handle conflict.
• Motivated individual looking for personal and professional growth.
• Above average analytical and problem-solving skills.
• Ability to work collaboratively in a team environment.
• Flexibility to multi-task.
• Proficient in Outlook, Word, and Excel.

Benefits

• Competitive medical, dental, and vision benefits.
• Company-funded HSA’s and 401k with a match up to 5%.
• Generous vacation policy and Life Balance Reimbursement Plan.
• Volunteer program to support community involvement.
• Focus on work-life balance and professional growth.